All your emergency numbers

Emergency numbers for managing your accounts and cards

Card and cheque book lost or stolen

If your card, cheque book or data is lost, stolen or used fraudulently, or if your card is swallowed when you make a withdrawal, stop payment immediately:

• by going to your Crédit Mutuel¹ app or customer area¹; or
• by calling: 03 88 40 10 00 (non-premium-rate number, cost depending on operator) from France at any time of the day; or
• +33 3 88 40 10 00 (non-premium-rate number, cost depending on operator) from abroad at any time of the day.

You can also call the national interbank service number used by all banks to stop payment:

0 892 705 705

Service charge: €0.35/min + cost of call

24/7

These numbers are for calling only. Therefore, if you receive a call from one of these numbers, you are likely to be in contact with a fraudster.

Fraud

Have you been the victim of fraud or attempted fraud? If in doubt, take the following action:

1. Stop payment on your bank card.
2. Change your customer area password.
3. Contact your advisor
4. File a report with the nearest Gendarmerie or police station.

Suspicious connection to your customer area?

Have you received an email telling you that someone has connected to your customer area from a new device, even though it wasn’t you? First, change the password for your customer area1 then call the following number:

+33 969 39 00 22

Non-premium-rate call

24/7

Constatel Carte

If you need help, call 03 88 88 11 66, line open Monday to Friday from 8 am to 5.45 pm (mainland France).

Mobile phone stolen or broken

Have you taken out a Bouygues Telecom mobile phone contract with Crédit Mutuel? If your phone is stolen, follow these steps within 48 hours of the theft:

• Suspend your line via your Bouygues Telecom customer area.
• Go to the nearest police station or Gendarmerie to file a report. You will be asked for your phone’s 15-digit IMEI number.
• If you have insurance, contact your advisor to report the theft.

Insurance emergency numbers

Car insurance claim

1. Need a breakdown service? Contact Mondial Assistance on:
   • 02 43 80 20 80 if you are a customer in mainland France (cost of a local call);
   • 02 62 90 46 18 if you are a customer in the French West Indies or French Guiana from mainland France, Guadeloupe, French Guiana, Martinique or Saint Martin (cost of a local call); or
   • +262 2 62 90 46 18 if you are a customer in the French West Indies or French Guiana from abroad (cost of a local call).
2. Fill in your jointly agreed statement for insurance purposes.
3. Make your online declaration.

If you need help, you can call 03 88 14 00 44 (cost of a local call):

• in mainland France, line open Monday to Friday from 8 am to 5.45 pm and Saturdays from 8 am to 12 pm;
• in French Guiana, line open Monday to Friday from 7 am to 4.45 pm and Saturdays from 7 am to 10.45 am; or
• in the French West Indies, line open Monday to Friday from 7 am to 3.45 pm and Saturdays from 7 am to 9.45 am.

Home insurance claim

1. Need a breakdown service?
   Contact Mondial Assistance on 01 40 25 58 73 if you are a customer in mainland France, the French West Indies or French Guiana.
2. Make your online declaration.

If you need help, you can call 03 88 14 00 22 (cost of a local call):

• in mainland France, line open Monday to Friday from 8 am to 5.45 pm and Saturdays from 8 am to 12 pm;
• in French Guiana, line open Monday to Friday from 7 am to 4.45 pm and Saturdays from 7 am to 10.45 am; or
• in the French West Indies, line open Monday to Friday from 7 am to 3.45 pm and Saturdays from 7 am to 9.45 am.

Supplementary health insurance

If you have an individual health insurance policy, you can call

03 88 14 00 33, line open Monday to Friday from 8 am to 5.45 pm and Saturdays from 8 am to 12 pm (mainland France).

For requests concerning medical assistance abroad or repatriation, contact Mondial Assistance:

If you are a policyholder residing in mainland France, call:

• 01 40 25 53 80 from mainland France; or
• +33 1 40 25 53 80 from abroad.

If you are a policyholder residing in Guadeloupe, Martinique, French Guiana or Saint Martin (French part):

09 69 36 72 00

Non-premium-rate call

from Guadeloupe, Martinique, French Guiana or Saint Martin,

• +262 2 62 90 46 18 from abroad.

If you are an employee of a company with a collective health insurance policy and you have any questions about your membership, call 03 88 25 30 30, line open Monday to Friday from 8 am to 5.45 pm and Saturdays from 8 am to 12 pm (mainland France).

For requests concerning medical assistance abroad or repatriation, contact Mondial Assistance:

If you are a policyholder residing in mainland France, call:

• 01 40 25 53 80 from mainland France; or
• +33 1 40 25 53 80 from abroad.

If you are a policyholder residing in Guadeloupe, Martinique, French Guiana or Saint Martin (French part):

• 02 62 90 46 18 from Guadeloupe, Martinique, French Guiana or Saint Martin (French part); or
• +262 2 62 90 46 18 from abroad.

Did you know that you can make a large number of requests from your customer area? You can simulate a reimbursement, send a quote or invoice, check your cover, print out a third-party payment certificate, and more.

Pension plan and loan insurance

• If you have a personal accident insurance policy, call 03 88 88 11 77, line open Monday to Friday from 8 am to 5.45 pm and Saturdays from 8 am to 11.45 am (mainland France).
• If you have an individual pension plan or loan insurance policy, call 03 88 14 14 11, line open Monday to Friday from 8 am to 5.45 pm and Saturdays from 8 am to 11.45 am (mainland France).
• If you are an employee of a company with a collective pension plan and you have any questions about your membership, call 03 88 25 30 30, line open Monday to Friday from 8 am to 5.45 pm and Saturdays from 8 am to 11.45 am (mainland France).
• For requests concerning medical assistance abroad or repatriation, contact Mondial Assistance:
  • 02 43 80 20 80 if you are a customer in mainland France; or
  • 09 69 36 72 00 (Non-premium-rate call) if you are a customer in the French West Indies or French Guiana.

You can declare, monitor and extend your sick leave via your customer area. Log in!

Life insurance and retirement savings

• If you are the beneficiary or notary in charge of an inheritance involving a life insurance or retirement savings policy following a death, you can contact the PRESTEL department on 03 88 14 99 66, line open Monday to Friday from 8.30 am to 6 pm and Saturdays from 8.30 am to 12.30 pm (or email acmprestel@acm.fr).
• If you are the holder of a retirement savings policy and would like to request its settlement, contact the retirement benefits team on 03 88 14 91 37, line open Monday to Friday from 8.30 am to 6 pm and Saturdays from 8.30 am to 12.30 pm (or email retraiteepargnants@acm.fr).

Legal protection

Do you have a legal protection policy, or is legal protection included in your home insurance, Eurocompte banking package or car insurance?

For information or to report a dispute, contact:

• Juridictel (private or working life): 03 88 14 07 07, line open Monday to Friday from 8 am to 6.45 pm and Saturdays from 8.30 am to 12.30 pm;
• Juridictel (personal vehicles): 03 88 14  00, line open Monday to Friday from 8 am to 6.45 pm and Saturdays from 8.30 am to 12.30 pm; or
• Fiscatel (taxation): 03 88 14 06 06, line open Monday to Friday from 8 am to 6.45 pm and Saturdays (during the tax return period) from 8.30 am to 1 pm.