Crédit Mutuel Alliance Fédérale has deployed a structure dedicated to accessibility. The latter includes an Accessibility Division, an accessibility contact person in each entity, website and mobile application contacts at each entity and accessibility contacts appointed at Euro-Information (IT subsidiary of Crédit Mutuel Alliance Fédérale).

E-learning modules are offered to raise the awareness of all developers, content writers (including the PDF documents), webmasters, project owners, organisers, UX Designers, etc.

Training modules adapted to the different profiles are offered by the Training Department and are included in the continuous training catalogue. Thus, the developers and webmasters can train to develop accessibly in HTML as well as in webpage and mobile application screen languages. More advanced training is offered to developers of components and strategic applications.

We require all external solutions to meet the accessibility standards in order to be integrated into our application fleet.
That requirement is formalised in the agreements with outside contractors.

Any user encountering an accessibility issue can report it via the contact means of the website or mobile application.

An internal anomaly management system enables us to systematically take into account any reported issue within the best time frame.

Due to the digital accessibility awareness measures and the training courses offered, accessibility is taken into account from the start of a project.

Knowledge, learning, support and control resources are provided to all the parties involved throughout the project:

• internal documentation is available from a portal dedicated to digital accessibility
• an internally developed application to systematically verify that each content update complies with at least major accessibility criteria
• at least one screen reader is available for testing web pages
• a specialised unit providing support.

At the same time, the development process has been supplemented with accessibility control milestones.

Most developers of our websites and mobile applications work in a proprietary technical environment.
It provides components that are reviewed so as to comply with the requirements of accessibility standards; all new components automatically incorporate accessibility rules.

Content common to the website pages is managed by a single team, which is specifically trained in accessibility.

Internal tools are used to generate some web content or documents in Word or PDF format. They are designed to eventually generate accessible elements.

Throughout the year, rapid accessibility assessments (diagnoses) of future applications or developments are made on demand. These diagnoses are conducted by in-house accessibility experts. They relate to a small number of criteria of the test standards, selected for their relevance depending on the context of the application and the level (blocking, major) of the requirement.

Websites and mobile applications of Crédit Mutuel Alliance Fédérale as well as the Departments concerned by the EAA regulation are audited by an external service provider, which determines a compliance level used to establish their accessibility declaration.

The declaration audits for websites or mobile applications are conducted at least once every 3 years. The frequency of service statement audits is at least once every five years.

For each nonconformity found at an audit, a team is identified and tasked with correcting it.
A normalised correction request is created for each of these teams then enters the development process.
Developers have a first level of support and a dedicated site to help with the corrections.
Generally, these corrections are validated or invalidated, during a follow-up audit or failing this, a new audit.