Digital accessibility
Help and Accessibility
What is digital accessibility?
Digital accessibility consists in making websites and mobile applications, and other online public communication services, accessible to disabled users. The offered content must be perceptible (easy visual and auditive perception of content), usable, understandable and adapted to assistive technology. Digital accessibility relates to all disabilities that could affect the use of online public communication services, including physical, sensory, mental, cognitive and psychological disabilities, whether lasting or temporary.
Our accessibility policy
Digital accessibility is a constant concern while designing and developing the websites and mobile applications we provide to our customers, and also to our employees.
European directive (EU) 2016/2102
In accordance with article 47 of French Act 2005-102 of 11 February 2005 for the equality of rights and opportunities, participation and citizenship of disabled persons, transposing European Directive 2016/2102 of 2 December 2016 on the accessibility of websites and mobile applications, and in line with its ambitions and commitments, our Group is dedicated to making its websites (Internet, Intranet and Extranet) and mobile applications accessible.
We develop and publish a multi-year program of accessibility. Our policy on digital accessibility as well as the annual action plans for the compliance of the accessibility of our websites and mobile applications are recorded there.
Directive (EU) 2019/882 (European Accessibility Act)
In order to better manage the regulatory obligations, an organisation was set up at Crédit Mutuel Alliance Fédérale and its European subsidiaries.
All the services affected by the directive have been identified and listed.
A training and information strategy, with a dedicated accessibility portal, was deployed for the teams developing these services and producing content, so as to anchor accessibility in their habits.
Our content development and production process was reviewed to integrate accessibility in its different steps with a commitment to self-checks using internal tools.
Thus, over the scope to be made accessible, this process includes accessibility from the design phase and a mandatory training program, in order to be effective on compliance actions.
Audits are regularly scheduled based on the following repositories: RAWeb (repository to assess Web accessibility) for websites and RAAM (repository to assess mobile application accessibility) for mobile applications. We chose these repositories as they are currently the only ones to cover the whole European standard.
Evidence of auditing is recorder in an internal repository and the audit results of each service are published on each site hosting such services.
The details of our organisation and our processes dedicated to the accessibility of our websites, mobile applications, and digital services are set out in our accessibility policy.
Accessibility statement
An accessibility audit makes it possible to establish the level of compliance in relation to a standard.
The accessibility statement describes the conditions of the inspection and its results.
Website www.creditmutuel.fr/fr
Application mobile Android de la Caisse Fédérale de Crédit Mutuel
Application mobile iOS de la Caisse Fédérale de Crédit Mutuel
Application mobile Crédit Mutuel Pay Android
Application mobile Crédit Mutuel Pay iOS
Feedback and contact
If you have trouble using our services, please get in touch with us.
You are disabled and have difficulty using our services, contact the Crédit Mutuel accessibility contact.
To remedy the issue durably and within reason, online correction of the accessibility fault will be prioritised. If this cannot be done, the desired information will be communicated to you in an accessible format, as you wish: either in writing – document or email, or spoken during a face-to-face meeting or phone call.
Right of review
This procedure is to be used in the following case:
You have reported to the website manager a lack of accessibility that prevents you from accessing content or one of the portal's services and you have not received a satisfactory response.
- Write a message to the ombudsman (https://formulaire.defenseurdesdroits.fr/)
- Contact the ombudsman in your region (https://www.defenseurdesdroits.fr/saisir/delegues)
- Send a letter by post (free of charge, do not use a stamp) to Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07.