The 5 missions and 20 commitments of Crédit Mutuel Alliance Fédérale
By being the first bank to become a benefit corporation in the second half of 2020, Crédit Mutuel Alliance Fédérale sent out a clear message that it wanted to participate in the responsible transformation of the economy, as part of a more inclusive and sustainable growth model.
In 2020, the mutualist group adopted its raison d’être: Ensemble, écouter et agir (listening and acting together), which, together with its status as a benefit corporation, forms the basis of its commitment. Five missions guide its day-to-day actions, and form a part of its corporate purpose.
To accomplish these missions, Crédit Mutuel Alliance Fédérale set fifteen concrete commitments from 2022. These commitments enable it, among other things, to develop mutualist democracy, combat discrimination, protect digital privacy and tackle global warming. They embody mutualism of proof, an effective, innovative mutualism that sets Crédit Mutuel Alliance Fédérale apart. In 2025, the 15 initial commitments are giving way to 20 new ones that underpin the benefit corporation dynamic in areas related to key issues today.
Mission 5
As a responsible company, we strive for a fairer, more sustainable society
1. Creating more value and increasing our environmental and social impact by allocating 15% of our net income to the Societal Dividend.
Mission 1
As a cooperative and mutualist organization, we support our customers and members to the best of their interests
2. Enabling our members to participate in the selection of projects financed by the Societal Dividend.
3. Promoting and recognizing the role of elected representatives, particularly through the training provided by the Mutualist University.
4. Building lasting relationships with each of our customers through dedicated local advisors who do not work on a commission basis.
5. Preventing excessive debt by developing financial education and budgeting awareness in our customers.
Mission 2
As a bank for everyone, members and customers, employees and elected officers, we act on behalf of each person and reject all forms of discrimination
6. Guaranteeing equal pay for men and women, and parity in our governance bodies and departments.
Elimination of gender pay gaps in 2024 (in French)
Representation of women and men among senior executives and on governing bodies in 2024 (in French)
7. Harnessing talent regardless of background, by recruiting 30% of our work-study participants from disadvantaged and rural areas.
8. Taking down barriers to healthcare by covering the upfront health-related costs of our employees via the Tiers Payant Intégral system.
9. Defending equal opportunities by allowing young people to access higher education in their chosen area via our zero-interest Student Solidarity Loan.
10. Combating discrimination in home ownership by doing away with the health questionnaire and the requirement for applicants to be in permanent employment.
11. Helping our elders to age well at home by providing them with subsidized financing solutions to adapt their homes.
12. Training all advisors and educating elected representatives about domestic violence, and enabling women who are victims of such abuse to open a personal bank account, free of charge, without informing their abuser.
Mission 3
Respectful of each person’s privacy, we make sure that technology and innovation benefit people
13. Ensuring our customers’ data is kept private by pledging never to sell it.
14. Taking care to use Artificial Intelligence in a way that puts people front and center, by ensuring that every customer can contact an advisor.
Mission 4
As a community-oriented company, we contribute to regional development
15. Investing 5% of our equity in companies that support growth, employment and innovation in our local areas.
16. Supporting farmers by facilitating the transfer of farms and their ecological transition through subsidized loans.
17. Helping to tackle medical deserts with a solution that makes life easier for doctors and healthcare professionals setting up in local communities.
18. Being a go-to partner for associations by offering them solutions for all their needs, and by financing their projects as part of a strong corporate patronage and partnership policy.
19. Creating a mutualist emergency fund to respond rapidly to critical events.
Mission 5
As a responsible company, we strive for a fairer, more sustainable society
20. Reducing the carbon footprint of our balance sheet by 20% by 2027 to help decarbonize the economy.