Emergency numbers page
Loss or theft of your chequebook, credit card, claim, etc.
In the event of loss, theft, fraudulent use of your card or chequebook, immediately block its use
- In your Customer Space if you have a subscription or via the Crédit Mutuel mobile app
- By phone in France:
(standard-rate call, cost according to operator)
- By phone from abroad:
- All banks national blocking number (voice server):
0 892 705 705 Service 0,35 €/min
+ call price
Report loss or theft to the police or consular authorities.
Confirm blocking of your card to your bank by registered letter and include supporting documentation.
Crédit Mutuel Nord Europe declines all liability where it has cashed a cheque before having received a written request to block its payment.
Telsanté answers your questions about your Health Insurance contract or Prevention and well-being contract, gives you informed advice about optics and dental care and the addresses of all our health provider partners:
Monday to Friday, 8:00 - 18:45, Saturday, 8:00 - 16:00.
Please provide your Health Insurance or Prevention and welfare contract number each time you call.
Reserved for heirs if your relation has accounts at Crédit Mutuel Nord Europe, an inheritance expert will assist you with your procedures:
Monday to Friday, 9:00 - 12:00 and 14:00 - 17:30.
Hermine contracts, legal protection included in the Home Insurance contract:
Monday to Friday, 08:00 - 18:45.
You must provide your contract number each time you call.
If you have a login and password but are unable to view your accounts, securities and insurance on the website. Our technicians can help you.