Emergency numbers page

Loss or theft of your chequebook, credit card, claim, etc.

Card and chequebook

looks_oneIn the event of loss, theft, fraudulent use of your card or chequebook, immediately block its use

looks_twoReport loss or theft to the police or consular authorities.

looks_3Confirm blocking of your card to your bank by registered letter and include supporting documentation.

Crédit Mutuel Nord Europe declines all liability where it has cashed a cheque before having received a written request to block its payment.

Card Assistance: cover and insurance
  • Car Claims:

    03 88 14 00 44

    Monday to Friday, 8:00 - 18:45, Saturday, 8:00 - 15:45.

  • Home Claims:

    03 88 14 00 22

    Monday to Friday, 8:00 - 18:45, Saturday, 8:00 - 15:45.

To save time, you can make a claim online:

Health insurance

Telsanté answers your questions about your Health Insurance contract or Prevention and well-being contract, gives you informed advice about optics and dental care and the addresses of all our health provider partners:

Please provide your Health Insurance or Prevention and welfare contract number each time you call.


Reserved for heirs if your relation has accounts at Crédit Mutuel Nord Europe, an inheritance expert will assist you with your procedures:


Hermine contracts, legal protection included in the Home Insurance contract:

You must provide your contract number each time you call.


If you have a login and password but are unable to view your accounts, securities and insurance on the website. Our technicians can help you.

  • Private individuals:

    09 69 39 00 88 Standard rate call

    24h/24 et 7j/7

  • Professionals:

    0 825 850 911 Service 0,15 €/min
    + call price

    8:00 to 18:30, Monday to Friday
    Saturday 8:00 - 13:00 (excluding public holidays)


You need help to:

  • Purchase a Credit Mutuel Mobile phone plan

    09 69 39 98 48 Standard rate call

  • Manage your Credit Mutuel Mobile phone plan

    09 69 36 02 00 Standard rate call
    or le 200 or 675 200 from your mobile